Service Support
Yuhua Fused Cast
After-Sale Service
Yuhua Fused Cast strictly complies with the provisions of the contract and performs the obligations stipulated
in the contract in accordance with the conditions drawn up in the contract documents.
Control quality assurance
Control quality assurance
Control quality assurance
Control quality assurance
The company's commitment to service
1、Responsible for organizing and coordinating the after-sales service of the products.
2, Often keep in touch with the user, properly handle user complaints, and save the relevant service records.
3, The establishment of user files, detailed records of its name, address, telephone, contact person and order each batch of products and the number of models and specifications and delivery time.
4, Timely market research, predict the market outlook, keep abreast of market trends in order to develop new products to meet user requirements.
5, The company provides users with regular free on-site technical training and user services, maintenance and operation of the kiln for customers to provide rationalization proposals.
6, The company clearly stipulates that the goods to the people, in order to allow users to timely understand the performance of the products and the use of the process should pay attention to matters.
7, The company delivered the product, in a timely manner to allow users to fill out the customer satisfaction questionnaire, so that if there is dissatisfaction, can be timely feedback to the company's sales department to correct.
8, due to some reason, the product in transit or the user masonry process quality problems can not be used, the company gives free replacement.
Received the user of my company product quality and service complaints, my company must immediately send relevant personnel to the customer location; specific time requirements: 500 kilometers from the customer location within 24 hours to arrive; 1000 kilometers within 48 hours to arrive; farther than 1000 kilometers, depending on the circumstances, and strive to arrive in the shortest possible time, and the user to find and analyze the reasons for the company is my company! Product quality and service problems, our company will be in accordance with the terms of the contract or the relevant provisions of the responsibility, if it does not belong to the quality of our products and services, our company will do its best to provide services to ensure that the user's normal production.
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The Industry Park, XinMi City, Henan Province
